PEEL, Inc. Sucks

Ticket Number:

28548

Name:

Don Thompson

User Name:

Don

Email:

don@thompsonenterprises.net

Domain:

http://koolhost.org

forwarding to admin

#54291 is the invoice for your financing and #57104 is the invoice for your wholesale packages. #53240 is the ammount we auto debited from your account.

Danielle

That is what I stated! What I want to know and what I don't understand is what the auto debit #53240 is for, and from what account are you taking it? I don't understand what else I would be auto debited for besides my financing, which was taken care of in trans.# 54291.

Also, you failed to address my sales and marketing site question.

Thanks, Don Thompson

Just a quick update while I still await an answer to the above question about trans. #53240.

Last night, 1-07-03 @ 11 pm, Kelvin installed my ISP sales and marketing site that my contract guaranteed me, but that I have been deprived of for nearly 2 months. It had been erroneously deleted on Nov. 15 and remained so until now. I have tried on numerous occasions to relay this fact to admin. and support as the trouble tickets will prove out, only to be given false information or a runaround. I was told on Nov. 18 that it would be restored, and have been told since then to restore it myself. I have tried to relay the fact that even if I had a backup to restore, my contracted ISP sales site no longer existed to perform a restore to. Finally, after nearly two months, Kelvin installed it last night and I was able to put a site back on it, after nearly two months without it because of lack of cooperation and support from admin. Still, there has been no meaningful explanation why I had to go nearly two months without an ISP site that you contracted to provide, and that I still had to pay for, those two months. It should have been installed and existing, even if it was left blank waiting for me or the new templates. Even my WHM that was supposed to be 100 meg. was only 2.85 meg. until Kelvin fixed that tonight, also.

Now if you could just restore my thompsonenterprises.net personal site "files" that I was also told would be restored on Nov. 18th, and was charged an "unauthorized" $80.00 for, we could go forward from here and try to keep a working relationship. Why can't we just do what is right?

Thank you,

Don Thompson

Transaction #54291 is a listing of the amount owed for records. Transaction #53240 is the amount we actually recieved from you.

Please enter only one problem per ticket.

Danielle

Thank you Danielle,

I am still asking from what checking account this has been taken from? It is shown as a check debit. And if my total for Dec. Trans.# 54291 $ Trans.# 57104, dated 12/01/2002 total 97.50, why is the check debit 99.99?

I apologize for having to ask questions but just do not understand the transaction sheet. Is there some place where it is explained in further detail?

Don

We believe we have fixed the mistake. The auto debit added to your account was not yours. Thank you for bringing this to our attention.

Danielle

Now that makes my account 99.99 short of what is supposed to be there. My balance was 120.00 before you put trans.# 53240 on there. You did not increase my balance at that time, so how can you deduct it now and leave me 99.99 short?

What transactions are you still disputing? What should not be there?

Danielle

I don't know anymore. This whole system is so confusing I can't tell where I stand on any given day. You still owe me 49.99 I was overcharged when I first signed up in Mar. 2001, and as of Nov., 2001 I was overcharged every month until Tim changed them in Nov. 2002, and I was charged an "unauthorized" $80.00 for something I don't feel was proper. I had enough balance to cover Jan. payments, but now my account is short and I don't understand why, when I had made sure I had enough there to make January payments. I will get you some more money on the way, but the way Tim has operated in the past, he will delete all my accounts again before I can get it there. All because of bookkeeping errors, lost payments, and unauthorized charges. I have no choice for the time being but to go along with what you tell me to do and how things are going to be.

Thank you

Don

Please provide transaction numbers that you are disputing

tim

As far as I can tell, I am still disputing #'s 4188, which should have only been $199,46; and 45042, which was never authorized by me, especially since I didn't get what I had requested as shown by the trouble ticket where I specifically asked for my ISP sales site and my personal site be restored first. Since they weren't restored neither should have the rest since I told you I would check with my customers to see if they had backups. I specifically told you on the phone that my main concern was my customizations that I did not have backups for. The ticket will show that I made it very clear to Kelvin that both my sites needed restoring first. Now you have cost me 4 years worth of work that can not be replaced and could have and should have been when I asked you for help. I still can't understand why you wouldn't let them restore my personal site, as many times as I begged you to help me save it before it was too late. After all, you are charging me an "unauthorized" charge for those restorations.

Thank you, Don

Sorry for the additional post, but I guess I am actually disputing Dec. and Jan. financing charges, since you failed to provide my contracted ISP sales site as contracted, for much of Nov., all of Dec., and Part of Jan. You failed to provide it even though I was current on payments. My contract for new server was "overnighted" and signed for on Nov. 17th by Danielle. I was current and should have at least been on the Dec. 4th move, and had that happened, I would not have had wholesale web charges for Dec. or Jan. I still have not been moved and can not get an explanation why I am being installed behind later contracts, if at all. Kelvin says it is because I was suspended during those earlier moves, which I informed him was not true.

Thank you, Don

Don you authorized the $80 tech charge. I asked you 3 times on the phone and you said yes. I am not going to discuss this matter with you anymore.

regarding transaction number 4188, your contract was signed 4/19/2001 which was the date of your first $49.99 invoice. The second invoice was on 7/1/2001, the third on 8/1/2001, the fourth was on 9/1/2001, the fifth on 10/1/2001. So that amount of $249.95 is correct.

enter ONLY 1 problem per ticket.

tim

That's fine but very untrue, and you know as well as I that there was never a discussion about my being charged for those restorations that never should have been deleted in the first place. What has happened to your comment to me that if it isn't in a trouble ticket, that it never happened. You promised me that if I put in a trouble ticket that everything would be restored on Nov. 18th. It wasn't, but you charged me an "unauthorized" charge anyway. You still avoided the reason, since I was charged, why didn't I get what I asked for and was promised?

My first payment, $97.00, was sent in when I signed up and was not a part trans.# 4188. My contract states that my next payment (first payment of $49.99)will come due on the first day of the month that first occurs after 60 days after the notarization of the contract which looks to me like my first payment should have been 7/1/2001 instead of 4/19/2001 as you state. You only show transactions for 4 months, but billed for 5. I have no way of knowing when you signed and notarized the contract since you have failed to provided me a copy of the signed contract.

Thank you, Don

Don, you better not be calling me a liar.

the first payment was part of the $97.00. you were invoiced for $49 which left a $47 deposit.

I am done with this discussion, any further tickets on this subject will be closed.

I am not, nor have I ever called you a liar. I just don't understand your unwillingness to help like you tout so strongly. Why do you think you do not need to abide by our contract? According to you, you have charged me 6 payments then, and it should have only been 5. Either way you over charged me and are unwilling to discuss it and to correct it so I will handle this in the proper venue.

Thank you, Don

well guess what you are being suspended again for a negative balance. with the payment due on 1/1/2003 you are $75 in the hole again

tim

Thank you, but as you know, the negative balance is due to overcharges and bookkeeping errors, but I am trying to get you some more money on the way. Thank you for not deleting everything again.

Don

if there is an overcharge list the transaction number. there are no overcharges don.

your clients are all suspended for non payment

tim

Since my account is current as of this morning (1/22/03) money was overnighted yesterday, will you please unsuspend my customers?

Thanks

Don

As of 1/24/03, all customer sites are still suspended. Seems as though you have no intention of honoring anything. You say above, that I owe you 75.00 (still in dispute), so I overnight you a $100.00 money and you only credit my account 99.99. What is with that? Then, so that you will not have to unsuspend my customers, you throw in some more unauthorized and bogus charges. It is very clear that you have no intentions of working with me and that you have no qualms about using bogus charges and are truly Enronic when it comes to your creative bookkeeping efforts. It looks as though you make up new rules and charges, to suit your needs, as you need them. Why have we never been notified of this "new" suspension fee. And why do you feel you are justified to charge it if the suspension was your fault (and wrong) in the first place? You will never know how glad I am that I have saved copies of all the creative changes made by you to my bookkeeping page, to show the proper authorities. You keep up the work and you shall be rewarded in an appropriate manner. You have wrongfully and maliciously kept my accounts suspended once again and have caused me and my customers undue hardships. You have forced me to take the steps that will be necessary in the future.

I will be getting the invoice you agreed to pay, sent shortly. I am not sure that $54,000 is enough to cover my deleted pages, but since it is what I originally valued my work, I will stand by it. I hope you will stand by our conversation, do what is right, and pay it.

Thank you,

Don

I noticed my customer sites are back up today. Thank you for that! They didn't deserve what you did to them, either, in your anger aimed at me.

Once again, I noticed you have turned off my customer sites. Even though I have tried to tell you your charges are bogus. You should be very embarrassed and apologetic when the truth is shown, but past experience has shown that you will make up excuses and will care less. When will you take care of the bogus charges and stop messing with my customers? They are already talking about a lawsuit against you, themselves.

Thank you, Don Thompson

Well, here it is, Feb. 2nd and my customer sites are still down, and today I can not access my contracted billing transaction page. I guess you no longer wish for me to be able to see when you add your bogus charges. Your lack of response concerning these problems is not surprising, and helps substantiate your could-care-less attitude. Even as I have pointed out that the transactions added on Jan. 22 were inappropriate and have caused me and my customers much distress and harm, you have made no attempt to rectify the situation. Even though I have not been in arrears as will be shown when the inappropriate transactions are corrected, I overnighted you another $200.00 on Jan. 31st only to see that all my customer sites are still down today. I do not understand your lack of concern, cooperation, and willingness to do the right thing. How can you advertise that you want to help us when your actions dictate otherwise?

Thank you, Don Thompson

Don, I have not yet added the bandwidth charges for your client I had told you was using tons of bandwidth, and you are still in a negative balance.

I received a payment today from you and will unsuspend your accounts

tim

Well, here it is Feb. 9th, and you have still not unsuspended my accounts or removed the bogus charges of Jan. 22nd. Also, due to your negligence, I have lost the customers on my thompsonenterprises.net WHM, but was unable to delete them before the 1st, because of your wrongful suspension which is still in effect. I suspect you will have no problem charging me for them, though. It is hard to believe a suspended customer could have used a lot of bandwidth, but I am sure you will say otherwise. Also, as I have pointed out before, you have been telling me since the middle of Dec., 2002, that I would be moved to the new servers in a couple of days. You had my contract in hand in Nov., and had you done what you were supposed to do, I would have been on the new servers and not being charged for my accounts, for Jan., or Feb. I received an email from you on Dec. 18th saying I would be installed on the new servers within 2 or 3 days. You tell me what your word is worth!

I see you finally had enough sense to install me (Feb.1oth) on the new server as promised back in Dec. of last year. It does not do any good, though, since you refuse to unsuspend my accounts so that I can move or delete them. My balance remains current and though you said you would unsuspend my accounts on the 3rd, you have finally proven what I would not have called you before. You have finally proven that you ARE a total and complete liar.

My pleas to you on the 9th have once again gone ignored. Wrongful charges placed on my billing on Jan. 22, that caused this in the first place, have not been removed and no apology has been offered for the destruction you have caused. You have pretty much succeeded in driving away some of my customers, and have made it almost impossible to go after new business. You have lied about and refuse to unsuspend my accounts so that I am unable to delete them, and you can continue to fraudulently extract money from my account. Everyone I have shown this to agrees that what you are doing is out and out fraud.

I am pleading with you, ONE MORE TIME, to do what is right.

Thank you, Don Thompson

Ok Don, I am doing the "right" thing as you ask. Although you did confirm to me two times that you would pay the $80 per hour tech fee to restore the sites that you did not have back ups for, I am deleting the charge on 11/19/2002 for $80.00 transaction number 45042.

Also, according to our contract, which you signed, notarized, initialed each page so you cannot say I am lying on this one, you agreed to pay $0.175 per meg of bandwidth on your websites.

To be so kind to you I even offered a new contract to you which you signed on 11/19/2002 which only charges you $0.006 per meg of bandwidth with 50 megs of bandwidth free on any accounts you move over to the new DSM servers.

So to make sure I am doing the "right" thing I have made sure that all bandwidth charges are correct.

You also sent me a bill via mail for $54,000.00 which is completely ludicrous and false. In the bill you claimed I agreed to pay over the phone. That is an outright lie sir.

Tim

Well, it is now March 1st and none of my accounts have been unsuspended as you promised on Feb. 3rd.

I tried to wait and see if you would remove your ludicrous and false charges from my accounting page. I see you have not. Ludicrous is an understatement considering that no one in their right mind would charge or pay over $600.00 a month for a small consumer website. I hope I have not been singled out with these ludicrous charges and that you are billing the other ISP's the same. We will see. It is also not right that you let them accumulate to such a large amount before unsuspectingly springing them on us as you have. If they were proper charges, which I am not saying they are, they should have been billed each month and on time to avoid the look of impropriety. Of course, you have done nothing else right, yet, so it should not have totally shocked me.

Thank you for removing the unauthorized charge of $80.00. You can say that I agreed to it all you want, but we only discussed that restoration issue one time, and nothing was ever mentioned of any fees. Why should you charge me to restore something you wrongfully deleted? Don't forget the fact that you didn't restore everything as promised, anyhow.

You did authorize my invoice of $54,000.00 to you, and you had several months to avoid getting it. You had the choice of restoring my wrongfully deleted sites as promised, or getting billed for the 4 years I spent making them. You promised to restore my site, never did, and though I pleaded with you many times to restore it and told you that I would bill you for the loss if you didn't do as you promised, and restore them. You made the choice to be billed instead of restoring my files. It is a legitimate bill and I will pursue all means possible to collect it.

Thank you, Don Thompson