PEEL, Inc. Sucks

Your Request/Comment has been entered into the Database

Ticket #25730 Ticket Number: 25730 Name: Don Thompson User Name: Don Email: dont12go@yahoo.com Domain: http://koolhost.org Problem: As per instructions from Tim, I need to have the following restored from backups, ASAP. ISP site on peel 7: koolhost.org un:xxxxxx, pw:xxxxxx WHM site on peel 2: thompsonenterprises.net un:xxxxxx pw:xxxxxx Customer Sites on peel 2: accavazos.com un:xxxxxx pw:xxxxxx allstateinsurance.org un:xxxxxx pw:xxxxxx gloriasplace.net un:xxxxxx pw:xxxxxx lassc.org un:xxxxxx pw:xxxxxx Please help get these back up today, Emergency! Entered On Nov 19 2002 10:48   Entered By Technician On Nov 19 2002 09:14 What needs restored, web content, mysql, mail. Are the accounts still on the server or is this a recreate the accounts and restore all content.   Entered On Nov 19 2002 11:04   Everything had been deleted. ISP, whm, customers, everything. Tim said on the phone yesterday, that if I got this trouble ticket in that they could get everything restored from some backups from another server, last night. Everything is still down though.   Entered On Nov 19 2002 11:17   From what Tim told me, everything had been deleted and nothing was on the server any longer. That they could restore everything from backups on another server. Everything needs to be restored.   Entered On Nov 19 2002 20:09   They did what they could, good luck. kelvin   Entered On Nov 19 2002 20:10   Entered By Technician On Nov 19 2002 20:02 The home directories, mysql databases, valiases and vfilters have been restored. Please note that this is not what the restore process was intended for. It was made to restore entire servers after a hard drive failure. These types of restores are messy, and never work quite right. To top it off, this restore actually moved an account from one server to the other, and some of the usernames even changed. Time Entered: 1 hours 00 minutes (1 hours) Good luck, kelvin   Entered On Nov 19 2002 21:31   How about my ISP site? How about my WHM? How about the other 3 sites?   Entered On Nov 19 2002 23:57   Per Tim, no further access until payment is received. WHM access is revoked   Entered On Nov 20 2002 17:28   All problems stem to billing problems which have been complained of since Update last November. Monday, Nov. 18th 2002, is the first day my account has shown a correct balance this year. Please don't make me out to be the bad guy here. All problems have been due to billing errors. In August you had to make about 400.00 worth of corrections. Now you have had to make another 600.00 worth of corrections due to billing errors. I thought the problems were fixed, but billing errors will remain inherent due to the fact that accounts were reconstructed at 325 mg. accounts, and I have been told to change them, but have had access revoked to them. I want to do what is right here, but I need some help and your understanding of the true problems. Also, I noticed I have been charged for the technician time to reconstruct part of my accounts that you deleted due to these billing errors. I don't feel I should be held responsible for that charge, and was never informed I would be billed for it. Thank you, Don Thompson   Entered On Nov 30 2002 11:15   Kelvin, Please help if you can. My ISP sales site (Koolhost.org) still has not been reconstructed, nor has my WHM overflow site (thompsonenterprises.net). These were the main two sites we were concerned with when the above reconstruction was done.   Entered On Dec 4 2002 13:37   Which transactions are you disputing? Danielle   Entered On Dec 4 2002 20:41   Most of them have finally been corrected, but now I have been charged an 80.00 tech fee for a service that has not been performed, and I was never informed that I would be responsible for in the first place. The sites that were supposed to be restored (thompsonenterprises.net, & Koolhost.org,) are still down, nearly 3 weeks later. In the past I was over-billed by over $1000.00, and yes, Tim has corrected them, but I am still being punished for those same billing errors. My accounts were deleted about Nov. 15th, and have not been restored yet. I should not have to pay for restorations of accounts that were wrongfully deleted.   Entered On Dec 6 2002 12:27   Still awaiting a response.   Entered On Dec 9 2002 03:14   Kevin, Please let me know what is going on. I don't understand why I can't get my thompsonenterprises.net & koolhost.org sites restored. What is the problem and lack of response? I am still awaiting a response from my Nov. 30th post.   Entered On Dec 9 2002 13:57   You agreed to the charges. The service was performed. Danielle   Entered On Dec 9 2002 15:24   How can you say that? I was never told I would be responsible for those charges. If you will try to open thompsonenterprises.net or koolhost.org, you will see for yourself that they have not been restored. These are the two accounts I told Tim I was really concerned with due to the customizations I had added. I told him I would check with my customers to see if they had backups. He told me to put in a trouble ticket and that everything would be restored the night of the 18th (never mentioning I would be charged for it). I did, but nothing was restored until the 19th, and even then not the two accounts I am most concerned with. Why can I not have my accounts restored? Both of your statements are false. I never agreed to any charges, and my accounts have not been restored, so the service I asked for has not been performed.   Entered On Dec 10 2002 18:55   Kelvin: Please, please, please help me with this before it is too late. Tim promised me my sites would be restored from backups, on Nov. 18th. They still have not been restored, and I am afraid I am going to lose over 4 years worth of work if the thompsonenterprises.net site is not restored soon. My worry is that the backup will no longer be available if you wait too long. Please give me some indication what the problem is, and why I am being ignored about this. It has been 3 weeks, please let me know something. I don't know how to be any nicer about this. Don Thompson   Entered On Dec 11 2002 18:14   forwarded to admin   Entered On Dec 15 2002 19:33   Don, if you will scroll up in this ticket you will see your client's sites were restored and you were charged $80 per hour tech time as you agreed to on the phone. Now you are calling me a liar and saying that you did not agree to do that. You need to use your own backups to finish restoring or you need to pay us. We will not do it for free. Tim   Entered On Dec 16 2002 00:22   Tim, I would never call you a liar. But, there was never any mention of my being charged for the restoration of my sites. You however did promise that if I put in a tt on the 18th, that everything would be totally reconstructed, because I told you I had no backups. Now over a month later I still have no ISP or WHM site. I just need some help and response from you. I have honestly tried to corporate in every way I know. Please try to access my ISP site to see for yourself that it does not exist.  http://koolhost.org Please offer some help or instructions that I have some control over.   Entered On Dec 16 2002 00:25   I forgot, it was my ISP and whm sites that were supposed to be restored first, before the client sites. Look at the very first of this ticket. The very first sites that I asked to be restored were my ISP and WHM. The problem is that they were never reconstructed and that was my main concern.   Entered On Dec 16 2002 16:29   This has been answered in #25270. Please enter only on ticket per problem. Danielle   Requests/Comments

TF Support System

STOP and READ

Please include in the ticket body, any errors you receive, the server name, ie. peel3.com,peel4.com, peel11.cometc. This information can be found in your in the access email you received for your WHM.

Also, if this is about a particular site, include the WHM, and the cpanel user name and password. If you do NOT include the requested info, your request may be returned to you without being worked on.

This would delay the response to your request.

IMPORTANT: If you have a support ticket system on your ISP website, such as support.domainname.com go to your own ticket system and enter a ticket and then escalate it up to us.

If you want to be an ISP reseller or your own ISP or you have told anyone that "I want to be my own ISP", then you need to become a virtual ISP thru Koolhost.org. You will need to look for ISP wholesale or wholesale ISP to be selling webhosting. If you want to sell web hosting or domain hosting with sub-domains and mysql databases that lets you see your bandwidth usage and Disk space available you will want to see our fantastic cpanel. It offers unlimited Email accounts and Email forwarders, Auto responders, Mailing lists, web mail with a browser, anonymous ftp, and custom error pages. Telnet or SSL shell is available as well as Cron Jobs, Mime Types, and Apache Handlers. We offer webalizer for statistics on your websites, error logs, debugging, cgi scripts, random HTML generator, guest book, counter, clock, countdown, cgi email, formmail clone, search engine, rotating banner ads and trace route. Are you looking for Internet Service Providers, or do you just want to buy Wholesale Internet so you can sell Domain Hosting and become a ISP? This makes the perfect home business so you can work at home with the best business opportunity. Yes, it is a home based business or a work at home job. How many business opportunities have you looked at before you found the home business opportunity that is right for you so you can work from home in your own online business as a virtual ISP offering web hosting and webhosting.