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Ticket #12396
Ticket Number:
12396
Name:
Don
Thompson
User Name:
thompson
Email:
dont12go@yahoo.com
Domain:
http://koolhost.org
DateFeb 24 2002Entered
21:39
Problem:
I have 3 100meg. accounts
which should be billed at 5.00 each, and 1 200meg. account which should be
billed at 7.00, and 1 5meg. account that should be billed at 1.00. These
should total 23.00, but my file shows I was billed 37.01 for web hosting
accounts for Dec., and Jan.. The prices to choose from are still not
correct when setting up accounts, but I have been assured that they would
be billed correctly. I have an account that I need to upgrade to 325meg.
but I can't set up a 325meg. account if I wanted to, or upgrade it. My WHM
(thompsonenterprises.net) is installed on peel2. cpanel username is:
thompson
Entered By DonThompsonOn Feb 26 200200:26
Don Thompson has escalated this ticket
Entered By kelvinbrownOn Jan 3 200305:12
It has been mention for months that
those servers were full.
If you have not done so, you should request a new WHM on a new server.
Please include in the ticket body, any errors you receive,
the server name, ie. peel3.com,peel4.com,
peel11.cometc. This information can be found in your in the access email you
received for your WHM.
Also, if this is about a particular site, include the WHM, and the cpanel user
name and password. If you do NOT include the requested info, your
request may be returned to you without being worked on.
This would delay the response to your request.
IMPORTANT: If you have a support ticket system on
your ISP website, such as support.domainname.com go to your own ticket system
and enter a ticket and then escalate it up to us.
If you are a contracted ISP and you do not want to escalate a ticket to us from
your own ticket system, and you prefer to enter your ticket here, you will be
charged $3.00 per ticket instance submitted on this system.
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