PEEL, Inc. Sucks

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Ticket #12396 Ticket Number: 12396 Name: Don Thompson User Name: thompson Email: dont12go@yahoo.com Domain: http://koolhost.org Date  Feb 24 2002 Entered 21:39 Problem: I have 3 100meg. accounts which should be billed at 5.00 each, and 1 200meg. account which should be billed at 7.00, and 1 5meg. account that should be billed at 1.00. These should total 23.00, but my file shows I was billed 37.01 for web hosting accounts for Dec., and Jan.. The prices to choose from are still not correct when setting up accounts, but I have been assured that they would be billed correctly. I have an account that I need to upgrade to 325meg. but I can't set up a 325meg. account if I wanted to, or upgrade it. My WHM (thompsonenterprises.net) is installed on peel2. cpanel username is: thompson Entered By DonThompson On Feb 26 2002 00:26   Don Thompson has escalated this ticket Entered By kelvinbrown On Jan 3 2003 05:12   It has been mention for months that those servers were full. If you have not done so, you should request a new WHM on a new server. For prices I have to refer to Tim. Entered By DonThompson On Aug 2 2002 12:43   Don Thompson has escalated this ticket Entered By kelvinbrown On Aug 2 2002 17:28   kelvinbrown has assigned this ticket to tdrobnick Entered By tdrobnick On Aug 2 2002 21:49   This has been resolved in another ticket. tim Time Entered: 0 hours 5 minutes (0.08 hours) Requests/Comments

TF Support System

STOP and READ

Please include in the ticket body, any errors you receive, the server name, ie. peel3.com,peel4.com, peel11.cometc. This information can be found in your in the access email you received for your WHM.

Also, if this is about a particular site, include the WHM, and the cpanel user name and password. If you do NOT include the requested info, your request may be returned to you without being worked on.

This would delay the response to your request.

IMPORTANT: If you have a support ticket system on your ISP website, such as support.domainname.com go to your own ticket system and enter a ticket and then escalate it up to us.

If you are a contracted ISP and you do not want to escalate a ticket to us from your own ticket system, and you prefer to enter your ticket here, you will be charged $3.00 per ticket instance submitted on this system.

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