PEEL, Inc.
Sucks
BBB of Central Ohio, Inc.
1335 Dublin Road, #30-A
Columbus, OH 43215-1000
January 10, 2003
Complaint of Don Thompson
Originally filed complaint #224216 with Attorney Generals
Office and was handled by Vicki Adams, Constituent Liaison, who by letter
advised me to contact the Better Business Bureau.
My complaint is with Timothy L. Drobnick, Sr. and
PEEL, Inc., and includes the
following:
Non-delivery of Goods or
Services.
Misleading Advertising.
Misrepresentation.
Unhonored Guarantees or Warranty.
Unsatisfactory Service.
Credit/billing Problems.
Unfulfilled Contracts.
In March, 2001, I entered into a contract with Timothy
L. Drobnick, Sr. and PEEL, Inc., who among other things, was to supply wholesale services on their
servers, a custom built website for me (koolhost.org) which was designed to
help me find and develop clients, and to provide full accounting of payments
on a private website for my use.
I was to pay an initial, or first, payment of $97.00 with
remaining balance payable in 47 equal payments of $49.99. My second payment
was to be due on the 1st day of the month that first occurred after
60 days after the notarization of the contract, which has never been provided
to me. To the best of my knowledge, my second payment was started on July 1st,
2001. I was also to be billed monthly for wholesale accounts purchased, at the
then current prices.
In my opinion, Timothy L. Drobnick, Sr. and PEEL, Inc. first breached the contract by
not providing a full accounting of my payments through September 2001, as
contracted. After taking my payments which were on time every month, on
October 08, 2001, I was finally invoiced (4 months late) for $249.95 instead
of $199.96, as records indicated it should have been. To this day, this has
not been addressed to my satisfaction.
In November, 2001, I and Timothy L. Drobnick, Sr.
and PEEL, Inc. mutually agreed and I
was upgraded to a package which included a new custom designed website and
reduction in prices for wholesale accounts purchased.
From here on out I can’t say the exact dates presented
are accurate since Timothy L. Drobnick, Sr. and PEEL, Inc. arbitrarily changes transaction dates, at will,
to suit their needs. Example: $400.00 payment made in mid August actually
wasn’t posted until November 17th, 2002, but posting date was
changed to suit Timothy L. Drobnick, Sr. and PEEL, Inc. needs, and now shows as being posted on August 1st,
2002.
The following reflects charges for wholesale purchases
under new package of November 2001.
For December 2001, I was charged $ 37.01 -
Should have been, $ 7.55
For January 2002, I was charged $ 37.01 - Should have
been, $ 7.55
For February 2002, I was charged $ 51.93 - Should have been,
$ 7.75
For March 2002, I was charged $ 71.10 - Should have
been, $12.50
For April 2002, I was charged $ 80.10 - Should have
been, $12.50
For May/June 2002, I was charged $170.20 - Should have
been, $86.00
For July 2002, I was charged $ 85.10 - Should
have been, $43.00
At this point I had been over charged $355.60. I first
complained of this in the chat support area in January 2002, and was told that
Tim would be taking care of it. Nothing was done, so I submitted a trouble
ticket concerning my problems, on February 24th, 2002,
TT# 12396. I spent the next six
months being given the run-around and having many conversations in the support
chat area being told Tim was taking care of it.
Since I could get no help with the over-billing problems,
I stopped my automatic check payments (closed the account) in July 2002.
In August 2002 my services and customer accounts were
suspended. After submitting a Trouble Ticket (TT#20736),
I was informed that it was because of a negative account balance. On August 2nd,
2002, I was finally able to talk to Tim and get him (after 6 months) to
finally correct the over-charges and my accounts were reinstated. I also sent
a money order for $400.00 at that time, which they had in their hands on
August 15th, 2002.
After thinking things were fine and going smoothly, on
November 15th, 2002, all my accounts, websites, and files, (without
any kind of warning) were TOTALLY DELETED! Not suspended as should have been
the case if I had a negative balance, but, DELETED!
Supposedly, everything was deleted because Timothy L.
Drobnick, Sr. and PEEL, Inc. thought I had a negative balance of $838.00. Since my August transactions and
Timothy L. Drobnick, Sr. and PEEL, Inc. changes to them in August 2002, my accounting website that is supposed
to show me a full accounting, was never updated (from Aug.- Nov.) until
November 15th, 2002, at which time my accounts were erroneously deleted. With
that accounting not being updated, I had no way of knowing and was never
notified that they showed me to be that far behind. When they finally did
update the accounting, Tim just deleted my accounts (contract says accounts to be
suspended, not deleted), not caring if it was my fault or their fault, no
questions, just wiped me out. As it turned out, they once again had over
billed me, and had lost the $400.00 payment I had sent them in August. In
August I was billed twice for my August wholesale accounts for a total of
$249.80. My August charge should have been $37.50, which Timothy L.
Drobnick, Sr. and PEEL, Inc. finally
corrected on November 17th, 2002, after my wrongful deleting all my
and my customer files. At
that time, after my complaints, they found my payment of $400.00 that they had
mistakenly posted to someone else’s account in August. All problems stem to
billing errors and lack of promised support and accounting. After problems
were corrected, on November 18th, I was promised that everything
would be totally restored. This never happened, and I was charged an
“unauthorized” charge of $80.00 for partial restoration of files, that I still dispute.
Timothy L. Drobnick, Sr. and PEEL, Inc. have not restored (as promised)
my website that contained 4 years of my
work product valued at $50,000.00 which I have now asked to be compensated
for, or its restoration. Tim was told by me on November 17th that I
did not have a backup of those files. That is when Tim promised to restore
all sites for me
from his backups if I put in a Trouble Ticket, which I did,
TT# 25730.
To this day, the contracted accounting is not accurate
and does not reflect a full accounting of all transactions, or provide a true
picture of what has actually occurred.
From November 15, 2002 until January 8th, 2003
the ISP custom website promised in our contract was withheld by Timothy L.
Drobnick, Sr. and PEEL, Inc., even though Timothy L. Drobnick,
Sr. and PEEL, Inc. accounting finally showed my payments current. A figure should be
decided or agreed on, that would compensate me for the loss of respectability,
search engine placement, and customers that not having a contracted sales site
has caused.
Throughout this whole ordeal, Timothy L. Drobnick, Sr.
and PEEL, Inc. has shown no
remorse for their wrongful actions, and has clearly tried to cover them up
with “at will” transaction modifications. I have retained copies that show
transactions they have changed or deleted, and other erroneous billings.
At this time there are still billing transactions I do
not agree with, and they refuse to address, but my biggest concern is the deleted files they now refuse to
discuss or help with. Timothy L. Drobnick, Sr. and PEEL, Inc. need to restore them or pay for them,
as promised.
Thank you,
Don Thompson
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