PEEL, Inc. Sucks

Here is a copy of a conversation I had with another ISP in the PEEL chat area. An innocent conversation struck up between two innocent ISP's having problems, after which I was banned from the chat area, after having just been banned from the forum for mentioning the Better Business Bureau. If you are not aware, you can save those conversations as a text file. I have removed the other ISP's name to avoid retaliation, as he is still an active ISP with PEEL, Inc., which as you now know, SUCKS.

Welcome Don Thompson

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[Don Thompson] Kelvin, will you try and pull up my ISP site, right now? http://koolhost.org Tim says I called him a liar and that they were reconstructed. Please see for yourself that my site is still not there and let him know.

[???] Don, you're sites not there

[Don Thompson (Private)] I know. I wish I could tell you what they have put me through, from bookkeeping errors, to wrongfully deleted sites. Even the BBB has bad reports on them. I just can't seem to get any help. That particular site was supposed to have been restored on Nov. 19th.

[Don Thompson (Private)] They have kept me without an ISP site for over a month, because of their billing errors.

[??? (Private)] Man, I really wish I'd known about that b4 I signed that contract. I kept putting it off for 3 or 4 months, coming back every once in a while to check things out again, you know. Finally decided I could trust these guys and I'm beginning to believe that I may have made a mistake?

[??? (Private)] yeah, I've seen in the forum where some folks have had problems with the money and PEEL just blows it off - says it's not a priority!

[Don Thompson (Private)] I've been with Tim for nearly 2 years, and the last year has been pure hell with over billings every month.

[Don Thompson (Private)] Looks like I got banned from the forum today for mentioning the BBB.

[??? (Private)] damn! so it hasn't always been like that, just recently huh? They made a bunch of noise about a mysql upgrade and getting it all caught up here recently. You're still fall-out from that, huh?

[Don Thompson (Private)] Things went smooth for me until the upgrades last Nov. 2001.

[??? (Private)] Maybe you need to mention that to the BBB, along with all your other complaints?

[??? (Private)] double-damn! that long!?

[Don Thompson (Private)] New prices went into effect then, but I have still been getting billed at the old prices all year. Kept putting in trouble tickets, but they would only correct them every 6 months or so.

[Don Thompson (Private)] I think I was banned from there today for mentioning it . I tried to get in awhile ago and my login no longer works.

[Don Thompson (Private)] I will be the next complaint if Tim doesn't do something soon.

[??? (Private)] and I thought I was the lucky one, signing up only to find out that the cpanel had been dropped in favor of this new (probably cheaper for them) dsm - that has been working like $&*% for me! Nothing but recurring problems and techs that don't seem to give a flying &#^$ - I've been working as a sys admin for the last decade - I understand computers and I know how to explain problems - I send very detailed TT's. - they keep getting sent back HOURS later with 'need you to state the problem' - 'need you to give more detail' - or they blow it off with a 'you're not (or are) doing such-and-such which is wrong' - which I'm NOT! FINALLY after going round-&-round, getting all worked up, raising my blood pressure they discover I'm right, a patch hasn't been applied, or my server didn't get rebooted like all the others after the patch, or some bullshit. If it happened once or even twice, I'd fall for it, but it's been over and over for two and a half months now!!! I'm getting pretty pissed off!

[??? (Private)] I haven't even gotten all of my own sites moved over yet, much less started seriously selling hosting. As I've started asking Kelvin, How can I? with service like this??? I'm not going to sell something that doesn't work and so far PEEL hasn't showed me anything that does work!

[??? (Private)] what side of TX you on?

[Don Thompson (Private)] I hear you. At least you are getting responses. Kevin kicked my TT back to admin on the 11th, and Tim just answered it tonight and accused me of calling him a liar, saying my site is up. I never called him that, and as you can see, my site is not up.

[Don Thompson (Private)] I'm just outside San Antonio

[??? (Private)] Kelvin just sent me a private reply stating that it's a finance thing between you and Tim, and that Tim said your clients were back up, he wasn't going to put your site back up This is pretty ridiculous too I think. I mean, I understand the supposed efficiencies of using the TT for support, but totally excluding phone and email? Come on! and don't even go there with "Tim's phone number" - I think that's the biggest bunch of BS that's being unloaded on us. I've gotten a busy once, all the other times it has just been an outgoing message... It would save a lot of time and frustration if you could get on the phone with somebody and TALK it out instead of playing this Monkey-go-Round TT game all the time. It's usually not until I can Grab Kelvin in here that I FINALLY get some action!!!

[??? (Private)] p.s. Hate that damn <CTRL> key

[Don Thompson (Private)] Yes, and If you do get him on the phone and say something that he disagrees with, he will hang up on you.

[Don Thompson] Kelvin, is Tim not going to fix my ISP site, and my WHM?

[??? (Private)] Oh My GOD, you gotta be kidding me

[Don Thompson (Private)] I wish I was.

[Don Thompson (Private)] In case you ever need it, keep my email handy. ???@???.com I have kept copies of the monthly billings that show that Tim will change the billings to suit his needs. Seems like fraud to me, but is his system.

[Don Thompson (Private)] I guess Kelvin doesn't want to answer me now, too.

[??? (Private)] saw that on your whois, I like it! I will keep it handy, for sure.

[kelvin brown DC] but there is nothing I can do , it's finance

[??? (Private)] convenient excuse, huh?

[??? (Private)] have you seen Post subject: I am not standing for this...

[Don Thompson (Private)] I'm not sure what you are talking about

[Don Thompson (Private)] Where is it located?

[??? (Private)] http://www.internet-marketing-forum.com/forum/viewtopic.php?t=509

[Don Thompson (Private)] I think I'm banned, it will not let me log in

[??? (Private)] can't you view without logging in???

[Don Thompson (Private)] It will not let me in

[??? (Private)] once again, I'm not crazy, there IS something wrong with the DSM

[Don Thompson (Private)] Even the link above takes me to the login page.

[??? (Private)] check your email

[Don Thompson (Private)] I think that must have been someone else

[??? (Private)] there's two of 'em mentioned in the thread - apparently Tim's pretty good at pissing people off - maybe he hung up on THEM!?

[Don Thompson (Private)] I did post a message, but it was an above board message with my name and asking for help getting Tim to help with the problems, and discussed the problems. Nothing nasty on my part, except I did post the link to the BBB.

[??? (Private)] that's pretty shitty that they'd lock you out over that - I put a message in there the other day nicely asking if any of the other users were having the same email problems that I was - it disappeared over night! - Experience has taught me that users can often learn and help and troubleshoot faster than 'support' can. Most tech supports like to keep their users as isolated from each other as they can with regard to problems. They can tell you, You're the only one having that problem. & how would you know that 20 other people are too, unless you were able to communicate with them in a forum of some kind? Seemed pretty Draconian for them to delete my thread, as it does for them to have locked you out...

[Don Thompson (Private)] They are getting really good with their cover-ups. I am just thankful that I have made copies of my billings in the admin. section every month, or I would have nothing to prove the problems I've had. They completely change their books to remove any mistakes they've made.
[Don Thompson (Private)] When they over bill by 200.00 dollars, they just change it when it suits them, instead of giving a credit and saying they are sorry. That way the mistake just goes away and they can later claim it never happened. They may actually forget it happened since it is no longer on record.

[??? (Private)] well, thanks for the "heads up" I'll keep an eye on them for sure. Wish I could find a mechanic I trust to work on my car too...

[Don Thompson (Private)] Thanks for listening ???, it helps just to have someone to listen and discuss it with.

[??? (Private)] good luck to ya, I'm sure I'll run into you again in here, next time one of my accounts can't send or receive email (which has been MOST of my recurring problems, or the one b4 this, when a domain that I finally moved over started resolving on PEEL servers, but was showing some ones ISP seller page and not my index.html - took a couple of days and several rounds of TT's back & forth b4 I finally caught Kelvin in here and got him to go get it straightened out - Seems like I can't get anything done with these guys without getting a hold of him in here  p.s. - file it, my email is ???@???.com -- I guess I might also need to go get a non-peel-hosted address just in case, huh?

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